Terms & Conditions
The following terms and conditions apply to all transactions on the Hot Interiors website (www.hotinteriors.co.uk) and any transactions with Hot Interiors Ltd. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
All prices on our website are inclusive of VAT (unless stated in the product information), and subject to delivery charges which are indicated at the time of placing an order.
Typographical Errors & Images
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Please be aware that images shown on the website are fair but not a exact representation of products. The manufacturers can change the pipe position, colour shade and other slight changes as they tend to revise/improve their products. We do have small samples swatches (only for certain radiators and are these are chargeable) . Again these would give a fair representation but are not exact. Metallic and other special finishes will differ as these cannot be properly represented on the website. Colours also sent on printed paper and card will also differ from the actual colour. Please note variation will arise due to settings on your display.
Please also note that specification can change in line with manufacturers improving/amending products. This can be a change in a slight change of colour, change of brackets position and bracket design, change of pipe centres etc and as such we cannot be held responsible for such changes and also for the not updating the website to reflect such changes in the technical data.
Pipe Centres & Technical Data - This information is supplied as giude only.
As all manufacturers continually change their products pipe centres, position of brackets, finish and materials used , these can change without notice. Please therefore wait for the item before attempting to commence installation.
Some items are hand made and this will also cause some change in dimensions from those publised.
The illustrations and specifications are not binding in detail.
All products are subject to alteration or withdrawal without notice.
ALL PRODUCTS are supplied without valves unless stated otherwise. Some images of radiators are shown without valves but valves would be required when installing them.
We accept most major credit and debit cards including Visa, MasterCard and Switch.
When ordering you must provide us with your exact billing address and telephone number, matching the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
** Please ensure you check the radiator & valves for damages or missing parts before calling your plumber **
Were we provide a lead time for non stock items this is a estimate that has been provided by the supplier/manufacturer. Please note on occasions outside our control the lead time can be extended. We will not be liable for any costs incurred due to the extended delay.
Please note that the lead time relates to working weeks of the country of origin of the radiator e.g. Italian manufacturers close all of August and if your radiator is being made in Italy you must take this into account.
Due to insurance guidelines, the driver is only allowed to deliver your radiator to the nearest hard standing (pavement or driveway) and is not permitted to carry the radiators up any steps. Where a radiator is too large or heavy for one man to safely handle on his own, please ensure an able-bodied person is available (who is aware of the correct handling of heavy items) at the delivery address to assist the driver.
Deliveries will be made to the closest accessible point only; drivers are not insured to take their vehicles on roads other than public highways. Please inform us at the earliest opportunity of any unusual circumstances regarding access to your delivery address.
Always ensure that you sign the couriers delivery note accordingly -
* Make sure the correct number of packages are delivered
* Make sure it is the correct item being delivered before opening
* If the package is damaged please sign as damaged rather than unchecked. If the package is clearly badly damaged and has affected the product please reject the item or check the product by opening the packaging whilst the courier is still there - DO NOT SIGN FOR UNLESS YOU ARE HAPPY THAT THE PRODUCT IS NOT DAMAGED. If you reject the product please call Hot Interiors Ltd immediately
* Within 24 hours - please check the product for damage or shortages - this includes valves
Please note that delivery dates are estimated and Hot Interiors Ltd will not be liable any costs associated with non delivery of any products.
We will not accept returns for items that have been damaged by the courier and which the customer has not signed as DAMAGED.
Any items that have to be returned due to courier damage must be adequately packaged. Please note the courier will not collect any items if they have not been packaged correctly. Any damaged radiators/valves must be returned otherwise you will be charged for non return of the item.
All delivery charges will be added to the price of the products at our checkout. Mainland UK delivery charges quoted are for the majority of UK Mainland addresses. Extra delivery charges will apply to GY, JE, IM, TR, PO, BT, AB, DD, DG, KA, KY, IV, PA, KW, PH, HS & ZE
Delivery of products within mainland UK will normally be made within 2 to 10 working days from clearance of payment. Please note that non-stock items can take up to 4 to 8 working weeks - details of estimated delivery times will be shown against products on the website.
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Deliveries can be delayed due to bad weather or other delays - we cannot be held responsible for these delays and products cannot be cancelled due to this. Please note that although a delivery date may be given, the delivery date is not guaranteed and as such Hot Interiors Ltd will not be liable to any costs incurred due to non delivery of goods. Generally most deliveries are made on the agreed date but as we use external couriers this is out of our hands.
Delivery is Monday to Friday (except Bank Holidays) and is from 8am to 6pm.
For Saturday or Sunday delivers or timed deliveries i.e. before 9am, Before 10am, Before 12 noon - please call for prices.
Collection or Delivery times quoted are estimated only and we cannot be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems. We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received your goods.
Any arrangements made for deliveries or collections by third party couriers are solely the responsibility of the customer. Proof of despatch passes the responsibility to the customer.
Collection from showroom will still occur a delivery charge.
Please ensure you check the radiator & valves for damages or missing parts before calling your plumber
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hours from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. In the unlikely event that your radiator is damaged or otherwise visibly faulty, please ensure that you retain all the original packaging. We cannot accept back any radiator, on the grounds of visible damage or a visible fault, if it has been plumbed in.
If the packaging is intact the radiators and valves still need to be check for damage and shortages within 24 hours and any problems must be reported within 24 hours of delivery.
Any shortages or damages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours from delivery. It is your responsibility to notify us of any incorrect goods supplied within 24 hours from delivery. We will not accept liability for goods lost in transit unless we are notified within 24 hours from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration/restocking fee of 15% to 40% of the price of the goods along with the cost of carriage will be charged to your credit card account. Please note that any orders for non-standard products including RAL colours once acknowledged by Hot Interiors Ltd cannot be cancelled.
Cancellation of Orders
You are required to send a notice of cancellation in writing or another durable medium including fax or email (A telephone call is not enough to constitute a cancellation) within 14 working days from date of delivery.
It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging.
You will be wholly responsible for the return of the goods and any associated costs of return including you taking adequate insurance on the goods should they be damaged in transit. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. In such cases, if the customer requires the item back they will have to arrange a courier to collect the item .
Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. Please note trade sales or non domestic customers are exempt and the order cannot be returned or exchanged.
Please note that a restocking charge may apply. This can vary between supplier and can range from 15% to 40%.
Returns will have to be made direct to the supplier - we will provide the return address as to where the items need to returned to. The customer cannot return any item without first obtaining the written confirmation from Hot Interiors Ltd. We will provide the return address and any reference numbers you will need to quote on the return. Please note that the item may have a different return address to the original suppliers address. This can be the case even if the item was collected from the showroom - the return address could be showroom, the suppliers original address or a third party address (mainland UK) - Hot Interiors Ltd will confirm the return address.
It is advisable to obtain the correct postal insurance and also ensure the packaging is adequate
Orders cancelled prior to delivery may still incur a charge due to administration costs and manufacturers restocking charges.
Please note on cancelled order you will be responsible for the costs relating to the return of the item i.e. delivery charges and insurance costs.
Electric Towel Rails or Electric Radiators are made to order and cannot therefore be returned under any circumstance unless found to be faulty and the fault is reported with 7 days of delivery.
Sectional items with are also not returnable, these include sectional column radiators, sectional aluminium radiators and cast iron radiators.
Orders for non-standard products including RAL colours once acknowledged by Hot Interiors Ltd cannot be cancelled. This includes radiators made to order e.g. sectional aluminium and cast iron radiators, electric radiators, bespoke made to order radiators etc
Please note that Trade Sales will be subject to restocking charges which can be up to 75%. In some case even stock items may not be returnable.
Please ensure you have adequate ventilation in the rooms especially relating to radiators/towel rails in a humid room like a bathroom. Inadequate ventilation can lead to rusting and peeling of paint. Please note inadequate ventilation will invalid the warranty.
Please note the warranty on the radiator/towel rails is not transferrable.
We cannot accept back any radiator, on the grounds of visible damage or a visible fault, if it has been plumbed in.
All of our radiators go through a strict quality control process, part of which involves the radiator being inspected for visible faults/damage by the naked eye from a distance of 2 metres. The 2 metre test is standard across the industry.
You will own the goods once we have received your payment in full. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
We will not be liable in contract, tort, or for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
1) Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
2) Any loss of goodwill or reputation; or
3) Any special or indirect losses; suffered or incurred by any party arising out of or in connection with any use of the website. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants or employees.
4) Any advice or recommendation given by us or our employees or agents to you or your employees or agents as to storage, application or use of the goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation which is not confirmed.
If radiators are faulty (not cosmetic) after installation and they are within the warranty period (12 months) we will replace the radiator but will not be liable to any other costs associated. If the radiator is found to be faulty after 12 months the manufacturer will be responsible for any replacement.
Any advice given regarding BTU/Watts output is estimated only and you must get professional advice from a heating engineer regarding the exact output required. BTUs/Watts may be shown as Delta 50 or Delta 60. If the website does not indicate if it Delta 50 or Delta 60, you must assume it is Delta 60. Please see FAQ for further details.
Please note that you must check that the radiators and valves are those that have been ordered, any damage checked and all is OK with the radiators and valves before booking a plumber or builder. Hot Interiors will not be liable to any costs associated relating to booking of a installer when the radiators/valves have not been checked thoroughly.
Please also ensure that you are ordering the correct product for the appropriate heating system. Please note that some radiators & towel rails may require more pressure to work based on the design of the product, where it is placed in heating loop i.e. last radiator in the central heating loop and the height of the radiator in relation to the boiler.
Please also ensure the boiler is capable of heating any additional radiators that are added to the system. You should also ensure that the water flow is adequate for the radiator.
Please note that we will only replace items that are found to be faulty (and that have been installed and maintained in accordance with the manufacturers guidelines) - will NOT pay towards any plumbers cost relating to items that have found to be faulty.
Leaking Radiators/Damaged Radiators - If your radiator has been installed correctly in accordance with BS 5449 and BS7593 and the system has be maintained and serviced regularly, we will arrange for a replacement or for any discontinued models a like for like replacement to the same value.
Cleansing of the system when fitting a new radiator is vital in order to remove potentially harmful material and contaminants from the heating system, such as sludge or other foreign material that may remain from installation activities. Such substances may adversely affect both the boiler and wider heating system. The system must be thoroughly flushed, cleansed, neutralised and protected in accordance with BS5449 and BS7593 using suitable proprietary cleansing agent(s) and inhibitor(s) and carried out in accordance with the cleanser/inhibitor manufacturer’s instructions.
You must follow the manufacturers terms and conditions regarding installation and servicing/maintaining of the product.
You will be required to take images of the leak or damage and email them to firstname.lastname@example.org.
In some cases we will request a sample of water from the radiator. This would be sent for an independent test. If this fails, the radiator will not be replaced under the warranty.
If the item has been discontinued we will offer a refund or an alternative product as similar in size, appearance and value as the relevant manufacturer is able to provide by way of replacement. Please be aware we will not be liable for any consequential losses, including any costs in connection with altering the pipework to accommodate a different sized radiator.
We will not pay for any other costs relating to the replacement i.e. installation costs or damaged caused etc We will pay for any postage costs relating to delivery and collection for any UK Mainland addresses.
A deposit will be required before the replacement radiator is sent. You should use that packaging from the new radiator. The damaged radiator should be drained and repacked. We will collect and the radiator will then been checked by the supplier. Once the supplier confirms that the radiator has been correctly installed, we will refund the deposit.
We guarantee the goods for 12 months and any guarantee after this period will be the manufacturers/suppliers responsibility.
Please note Heating Elements and Valves have a warranty of 12 months. However MHS & The Radiator Company valves have a manufacturers warranty of 5 years.
All electric only radiators are made to order and therefore the radiator cannot be returned. All electric radiators must installed by a qualified by electrician. Failure to use a qualified a qualified electrician may invalid the manufacturers warranty.
Although images shown on this website of radiator may also show valves, these are not included in the price of the radiator unless specifically stated.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
www.hotinteriors.co.uk is operated by Hot Interiors Ltd
Registered Office - 7 Moorhead Lane, Saltaire, Shipley BD18 4JH
Registered in England and Wales - No. 6003280
VAT number - 898 5656 40
Display Showroom - 68 North Street, Leeds LS2 7PN.
Tel: 0113 244 9444
Fax: 0113 241 6868